Friday, November 19, 2010

ISO 9001 auditor

Who is ISO 9001 Auditor?

Internal Audit is a mandatory requirement according to ISO 9001 Standards.

An ISO 9001 Auditor must participate in a training course about internal audit and must be certified with auditor certificate by authorized training organization.

There are two kinds of auditor:

1. Normal Auditor; and

2. Lead Auditor
Basic Content of a training course on ISO 9001 Internal Audit

A training course about ISO 9001 will help participants understand the basic principles and necessary practical skills to perform an internal audit and make an effective report on the implementation and maintenance of quality management system in an organization.

1. General Introduction to Quality and quality management;

2. Introduction to 8 principles in quality management;

3. Introduction to and explanation of ISO 9001:2008 Standards;

Continue reading at: ISO 9001 auditor

Thursday, November 18, 2010

ISO 9001 audit report

ISO 9001 Audit Report

Audit Report isn’t necessary to be long but must be general and objective on the current condition of the audited organization. The report must address good practices that should be recognized, visible risks and identified problems.

An audit report should involve the following contents:

1. The Date of the Audit

When was the Audit performed? This is a proof that the audit has been performed according to a planned schedule. If the managers want to know about the use of personnel for the audit or timeline of the audit, it is good to mention them in the Audit. All of these will help answer the question “How much time and money have been spent on internal audit activity?”

2. Audited areas

This is very important, especially when the organization has got many operation offices.

3. Applied Standards

When performing an audit on a third party, audit standards to be applied should be those on quality management system such as ISO 9001, ISO 14001, etc. In internal audit, auditing standards are often a list of documents relating to the audited activities such as procedure, guidance, or forms, etc.

Continue reading at: ISO 9001 audit report

Wednesday, November 17, 2010

ISO 9001 2008 requirements

ISO 9001:2008 requirements are available at ISO 9001 standard such as:

1. ISO 9001 GENERAL

1.1. Index and revision status
1.2. Purpose and scope
1.3. Exclusions

2. COMPANY BACKGROUND

2.1. Company background and history
2.2. Activities

3. DEFINITIONS AND CONVENTIONS

3.1. Definitions and conventions
3.2. Abbreviations

4. QUALITY MANAGEMENT SYSTEM

4.1. General requirements
4.2. Documentation and records

5. MANAGEMENT RESPONSIBILITY

5.1. Management commitment
5.2. Customer focus
5.3. Quality policy

Continue reading at: ISO 9001 2008 requirements

Tuesday, November 16, 2010

ISO 9001:2008 changes

Some new points in ISO 9001:2008

On 14th January 2008, International Standard Organization officially published ISO 9001:2008 standards, which is the latest version of Quality Management System applied in 175 countries all over the World.

ISO 9001:2008 remains the same in structure with little change in accordance with ISO 9001:2000. It includes the following sections:
Standard structure

1. Scope
2. Normative Reference
3. Terms and Definitions
4. Quality management system
5. Management responsibility
6. Resource management
7. Product realization
8. Measurement, analysis and improvement

However, in content, there are some new points as below:

1. Identify in the quality system approach and method of controlling external processes;

2. Clearer details on the control of external processes;

3. Change in document structure in quality management; the importance of files increases in equal to procedures;

4. Emphasis on analysis and improvement of processes;

5. Clearer representation of procedures; one procedure may involve many processes or many procedures represent a process;


Continue reading at: ISO 9001 quality manual

Monday, November 15, 2010

ISO 9001 questions

Auditors may use the following method to ask questions in an ISO 9001 internal audit. Following are some tips that need consideration:

1. Remember that the audited individuals are not recruited to answer the auditor’s questions

They are paid to do their jobs. Therefore, they are not likely to tell you exactly what you expect to hear, but instead, they will describe their own working processes in their understanding and experience which shows that they are qualified for the jobs.

2. Ask open-ended questions instead of close-ended questions

Let the audited employees explain their own performance. One will be more likely to give the most sufficient response if he or she is not subjectively suggested of the answer by the auditors.

3. Ask the audited employees how their jobs are performed

An auditor will not only want to know which tasks were done but also how correctly they were done in conformity with procedures. A non-conformance report will help the auditor know the wrong actions, but the audit may also be good to help identify which the root cause to wrong actions is.

Continue reading at: ISO 9001 implementation

Sunday, November 14, 2010

ISO 9001 quality policy

ABC Corporation strives to become the leading company in XYZ market in the areas of manufacturing engineering and construction services in the following commitments:

• ABC Company is ready to meet satisfactorily all the requirements of the customer contract has been signed as well as statutory requirements and regulatory.

• Applying scientific advances and new technologies in production and installation to:
– Ensure quality of mechanical products and construction services.
– Optimization of costs to achieve a competitive price.
Transactions and convenient delivery.


Continue reading at: ISO 9001 history

Saturday, November 13, 2010

ISO 9001 quality manual

An ISO 9001 quality manual must follow structure of ISO 9001 standard. So that you can ref more information for ISO 9001 quality manual at table of contents as follows:

1. ISO 9001 GENERAL

1.1. Index and revision status
1.2. Purpose and scope
1.3. Exclusions

2. COMPANY BACKGROUND

2.1. Company background and history
2.2. Activities

3. DEFINITIONS AND CONVENTIONS

3.1. Definitions and conventions
3.2. Abbreviations

4. QUALITY MANAGEMENT SYSTEM

4.1. General requirements
4.2. Documentation and records

5. MANAGEMENT RESPONSIBILITY

5.1. Management commitment
5.2. Customer focus

Continue reading at: ISO 9001 certification bodies

Friday, November 12, 2010

ISO 9001 implementation

Steps to apply ISO 9001:2000

a professional support organization with the knowledge, skills and business experience will help a lot in advance to shorten the time of certification, to help businesses track and avoid the negative effects due process operation of the waste and inefficiency

ISO 9001:2000 applies to an organization will be conducted in 9 steps:

Step 1:
Learn the criteria and determine the scope of application. Leaders need to understand the meaning of ISO 9000 in organizational development and orientation activities, identify goals and specific conditions apply

Step 2:
Project steering ISO 9000. The application of ISO 9000 is a big project, so it needs a steering committee of ISO 9000 in the enterprise, including leaders and representatives of the departments represented in the scope of ISO 9000. The representative should be appointed leader instead of quality leadership in directing the application of ISO 9000 management system and responsible leadership on quality activities.

Step 3:
Assessment of business situation compared with the standard requirements. Should review the activity-oriented process, to consider any applicable requirements and meet the current level of activity in the enterprise. This assessment as the basis for determining the activities to change or supplement so that the implementation plan details

Step 4:
System design and establish the quality system documents. The documentation must be built and completed to meet the requirements of standards and operating requirements of the business including:
- Quality Manual
- The processes and procedures related
- The work instructions, rules and regulations necessary

Continue reading at: ISO 9001 auditor

Thursday, November 11, 2010

ISO 9001 history

ISO 9001 History
Overview

ISO 9001 Quality Management System, as know as ISO 9001, is one of ISO 9000 standards. This system sets up requirements for organizations those design, develop, manufacture, assemble or supply any kind of product or service and want to apply that system to improve their product and service quality.
ISO 9000

ISO 9000 Standards include many standards, in which the main standard is ISO 9001: Quality Management System which sets up requirements that organizations have to meet with their quality system. Besides, there are additional and guide standards which are:

1. ISO 9000: Terms and Definitions

2. ISO 9004: Guidelines for Performance of Management System Assessment

3. ISO 19011: Guidelines on principles of auditing a management system
ISO 9001 Versions

4. ISO 9001:1987 – Quality Systems

Quality management – quality management models in design/implementation, manufacturing, installment and technical service


Continue reading at: ISO 9001 audit report

Wednesday, November 10, 2010

ISO 9001 certification bodies

ISO 9001:2008 requirements are available at ISO 9001 standard such as:

1. ISO 9001 GENERAL

1.1. Index and revision status
1.2. Purpose and scope
1.3. Exclusions

2. COMPANY BACKGROUND

2.1. Company background and history
2.2. Activities

3. DEFINITIONS AND CONVENTIONS

3.1. Definitions and conventions
3.2. Abbreviations

4. QUALITY MANAGEMENT SYSTEM

4.1. General requirements
4.2. Documentation and records

5. MANAGEMENT RESPONSIBILITY

5.1. Management commitment
5.2. Customer focus
5.3. Quality policy
5.4. Quality system planning
5.5. Organization and communication
5.6. Management review


Continue reading at: ISO 9001 2008 requirements

Monday, October 25, 2010

Benefits of an ISO 9001 Quality Management System

These days, gaining ISO 9001 certification will almost certainly enhance an organization's business reputation. The ISO 9001:2008 standard requires the implementation of a documented quality management system to facilitate enhanced performance and efficiency.

ISO 9001 certification is intended for any organization regardless of size, type or product including service. According to the ISO 9001 standard there a number of system requirements which an organisation needs to fulfill in order meet customer, regulatory and statutory requirements. Ensuring customer satisfaction through the quality management system is a key aim of the standard. The ISO 9001 standard also includes elements that require monitoring and measurement of processes and continual improvement.

In order to achieve certification an organization should have a documented quality management system and not a system of documents. The three main objectives of the documentation should be for communication of information, evidence of conformity and knowledge sharing. Quality management system documentation may be in any form or type of medium such as paper, electronic or picture. A compliant quality management system will need to address key elements of the standard. There are five sections that outline the requirements of a compliant system, section 4 Quality Management System, section 5 Management Responsibility, section 6 Resource Management, section 7 Product Realisation and section 8 Measurement Analysis.

ISO 9001 section 4 requires that an organisation has a documented system with procedures in place to control documents and records. Section 5 requires the quality management system to include a quality policy and for senior management to demonstrate management commitment, allocate responsibility and authority, and conduct management reviews

Section 6 of the standard requires your system to address and review requirements for resources, human resources and training, infrastructure and work environment. Section 7 of the standard defines the requirements for planning, design and development, purchasing, production, control of customer property and monitoring and measurement. Section 8 defines the quality management system requirements for measurement, monitoring and improvement and includes sub-clauses internal audit, control of non-conforming product, corrective action and preventative action, all of which are compulsory procedures as defined by the standard.

ISO 9001:2008 refers specifically to only 6 documented procedures, however, other documentation may be required by an organisation in order to manage the processes that are necessary for the effective operation of the QMS. In addition to the minimum document requirements the standard defines twenty one specific requirements for records.

There are several requirements of ISO 9001:2008 where value can be added to a quality management system by the preparation of other documents to demonstrate conformity such as process flow charts, process descriptions, organization charts, specifications, work instructions, approved supplier lists and inspection plans.

The documentation required in a system to achieve ISO 9001 certification is no longer as onerous as prior to 2000 and the value of ISO 9001 certification for an organisation has never been higher. Certification sends a clear message to all interested parties that an organization is committed to high standards and continual improvement.


Source: http://ezinearticles.com/

Sunday, October 24, 2010

Five Tips For ISO 9001 Certification

You don't have to go for ISO 9001 certification. Any business however will have a better chance of achieving success if it opts to get certified. Customers and venture partners are far more likely to opt for a company with high standard quality management systems. Here are some tips to help your business get its mark of approval.

#1- Have measurable objectives.

Setting objectives is a normal part of business planning and establishment. To get certified though, you need to make sure that what you have goes beyond the general. There is a need to be as specific as possible. Hence, you will probably fail in this factor if you simply indicate that your company seeks to achieve high quality standards.

The best way to be specific for ISO quality certification purposes is to identify only measurable terms. Instead of simply saying that you want to reach high standards for example, it would be best to give the exact percentage of satisfied customers you would want to maintain.

#2- Look for components that can be improved.

The best part about opting to get certified is the focus on continuous improvement. This is embodied in the standard for foreseeing possible problems and recommending preventive measures. Thus, even before you submit your desire to have your company evaluated, there is a need for every member of your teams to commit to continuous improvement. This should be a part of a basic quality policy for ISO certification 9001. It becomes easier to focus on this if you keep in mind that you can always do something better.

#3- Inform your people of changes to the system.

The process to get certified involves not just management but the entire organization. Hence, if changes need to be implemented, there is a need to inform employees of these. Moreover, workers also need to be told how their actions and roles contribute to implementing these changes and ensuring total customer satisfaction. Communicating effectively with the members of your organization can help foster the kind of cooperation needed for achieving goals and objectives.

#4- Practice telling the truth.

Before actual audit for ISO 9001 certification begins, there should be a standing rule to maintain honesty. Although it is important to put your best foot forward, you will run into trouble if you lie or tell your people to lie. Being honest does not mean revealing the weaknesses of an organization. It simply means responding to questions with the correct answers. Do not embellish or try to hide facts in an attempt to make the company look better.

#5- Get a consultant.

Any company can evaluate itself and seek to get certified on its own. In a lot of cases though, chances for improvement will be higher if consultants come into the picture. Expert quality system evaluators can tell you quickly and accurately what you need to work on before you take the first step.

Any company, big or small, can use ISO quality certification. A system that is at par with international standards is simply more attractive to customers and associates. This is why you should take the step now to align your business with internationally recognized standards for quality.


Source: http://ezinearticles.com/

Saturday, October 23, 2010

Why Get ISO 9001 Certification?

You might have heard of businesses being ISO 9001 certified. If you own a business yourself, you might also want to put it at the same level. Naturally though, you shouldn't want to go through the process just because it's seems like the latest fad. You need to understand why you need this before you even find out how to go about getting it.

The International Organization for Standardization benefits business owners because it presents international families of standards. These allow companies to ensure that they are better able to comply with their own specific requirements while taking into consideration certain societal needs. The 9000 family specifically tackles quality management. If you therefore choose to get ISO 9001 certification, you are on track to making sure your company performs at its best in the most cost effective way for customer satisfaction.

The terms involved so far seem technically daunting. This has lead to the impression among some individuals that this is only really for the big industry players. There is however, nothing farther from the truth. You can get in line for evaluation too even if you have a small business and regardless of whatever sector or nature of enterprise you belong to.

Of course, preparing and implementing the steps towards having your system evaluated and overhauled will take time and money. This is why it is worth wondering whether being ISO 9001 certified is worth the trouble. The simple answer is yes. Certification involves looking into management systems that have direct implications on customer satisfaction. If you have a bad system running your business, you run the risk of losing customer satisfaction.

It goes without saying that any entrepreneurial undertaking that can't satisfy its target market is in hot water. Without buyers there will be no business. For a lot of businesses therefore, the main motivation for getting their systems whipped into shape is customer contentment and retention. This is especially since customers are now more demanding than ever when it comes to product and service quality.

There are other benefits to ISO 9001 certification. The steps that you'd have to take to prepare for it alone are already revealing points. When you set up your own quality management system, you are basically streamlining your procedures, getting rid of unnecessary processes and ensuring regulatory compliance. In short, you are devising or beefing up an existing system that supports low costs, reduced waste, increased efficiency and risk management.

To get to the path to get certified, auditing is important. If you have a small business, you can do this yourself. In most cases though, it pays to pay an expert consultant first to go over the existing system that you have so correct and prompt recommendations for improvement can be made. The best services focus on improvement and not in changing systems just for the sake of doing so.

It's crucial for any business to consider getting ISO 9001 certification. The bottom line for many business owners is retaining or attracting many customers for greater sales conversions. This however shouldn't be your sole motivation. Getting certified means making the commitment to continually improve quality and how things are done.


Source: http://ezinearticles.com/

Tuesday, October 19, 2010

certification iso 9001 belt goodyear

• Goodyear® Engineered Products :: Conveyor Belt - Lightweight
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• IES Success Story: Wm. Goodyear Co. Discovers Unforeseen Benefits ...
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• V Belts & Belting in Washington (WA) on ThomasNet.com
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Monday, October 18, 2010

ul iso 9001 certification listing

• ISO 9001, ISO/TS 16949 Certification list | Renesas Electronics
Quality & Reliability. ISO 9001, ISO/TS 16949 Certification list ... Shougang Renesas Electronics Co., Ltd. ISO 9001, -, UL-DQS ...

• UL | Software FAQ
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Sunday, October 17, 2010

certification iso 9001 goodyear

• IES Success Story: Wm. Goodyear Co. Discovers Unforeseen Benefits ...
Genie Products Achieves Major Coup with ISO 9001 Certification ... The Wm. Goodyear Co. of Monroe manufactures custom fabricated rubber products including ...

• World Poultry - News: Wm. Goodyear Co. earns ISO Certification
5 Jan 2010 ... Wm. Goodyear Co., manufacturer of picking fingers for the poultry industry, earned an ISO certification 9001:2008 from the International ...

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Madico Streamlines ISO 9001:2000 Process with Quality and Compliance ... QSi Web System also helped Madico streamline its ISO certification maintenance ...

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Goodyear Tire & Rubber will build a state-of-the-art tire plant in Rio .... of viscosity measurement instruments, has received ISO 9001 certification. ...

Saturday, October 16, 2010

iso 9001 college certification

• CPSC receives higher ISO certification 9001:2008 | CPSC - Colombo ...
14 Jun 2010 ... CPSC receives higher ISO certification 9001:2008. The Colombo Plan Staff College for Technician Education (CPSC) pulled off another ...

• Quality - ISO 9001:2008 Certified - Holland College
With the move to attain ISO 9001 certification in 1998, the college moved to the forefront of Canadian community colleges, and in 1999 became one of only ...

• ISO 9001:2000 Certification | Engineering college, Bangalore, India
The award of ISO 9001:2000 certificate has further reinforced the resolve and commitment of the entire institution to provide an environment conducive to ...

• Iso 9001 Certification In Delhi
16 Jan 2010 ... Are certificate programs a good alternative to college? ... Organizations may be yearning for the ISO 9001 Certification, but the question ...

• PayScale Singapore - ISO9001:2000 Certified Lead Auditor ...
7 Oct 2010 ... Search College Degrees. Request more information about a ... More Salary Reports for Certification: ISO9001:2000 Certified Lead Auditor ...

Friday, October 15, 2010

certification iso 9001

• ISO - International Organization for Standardization
No more rashes and tears with ISO standard for safety of medical devices ... ISO 14000 - Environmental management • Specific applications • Certification ...

• ISO 9001:2008 - Quality management systems -- Requirements
All requirements of ISO 9001:2008 are generic and are intended to be applicable to all organizations, regardless of type, size and product provided. ...

• ISO 9000 - Wikipedia, the free encyclopedia
Certification to an ISO 9001 standard does not guarantee any quality of end products and services; rather, it certifies that formalized business processes ...

• ISO 9001:2008 - NQA - The leading assessment, verification and ...
NQA is a leading assessment, verification and certification body and works ... ISO 9001 là tiêu chuẩn được công nhận tòan cầu dành cho hệ thống quản lý chất ...

• ISO 9000 Certification, ISO 9001 Training, ISO Quality Management
A complete list of FREE documentation: ISO 9000 manuals, procedures, training documents, and checklists for companies creating ISO 9001 certified quality ...